Frequently Asked Questions

General

What is iAd Properties?

iAd Properties is an online property marketplace in Zimbabwe. We connect buyers, sellers, tenants and landlords — and guests with guest houses, lodges and hotels — making it easier to find your dream property or list one for sale or rent.

Is iAd Properties free to use?

Yes, for property seekers! Browsing listings, creating an account, saving favourites and contacting agents or listers is completely free. Your first 10 listings are free too. Agents, owners and hosts can pay for packages or boosts for more listings and better visibility — see Packages & pricing.

How do I create an account?

Click Sign up on www.iadproperties.co.zw. Enter your name, email address and a password, choose what kind of account you need, then click the link in the email we send you.

For property seekers (buyers, tenants and guests)

How do I search for a property?

Use the search bar on the home page — choose For Sale, To Rent, Stays or Projects — or open the search page and narrow it down by:

• Location: suburb, city or town
• Property type: house, flat, land, commercial property and more
• Price range: your minimum and maximum budget
• Bedrooms
• Amenities: borehole, solar, security and more

How do I contact an agent or landlord about a property?

Each listing shows the lister's phone and WhatsApp buttons, and you can send them a message through iAd Properties. You'll find the replies under Messages.

Can I save my favourite properties?

Yes. Once you are logged in, tap the heart on any listing. Your saved properties are under Saved.

How do I book a stay?

Open the guest house, lodge or hotel, choose your dates and guests and send a booking request. When the host accepts, you pay online with EcoCash, OneMoney, InnBucks or a card through Paynow, and your booking is confirmed.

For property listers (sellers, landlords, agents and hosts)

How do I list a property on iAd Properties?

• Log in to your account.
• Open My Listings in your dashboard and click Add listing.
• Fill in the details: title, description, price, location, property type, features and clear photos.
• Submit it for review. Once approved by our team, it goes live.

What information do I need for a listing?

• An accurate, detailed description
• The correct price or rent
• The precise location (you can drop a pin on the map)
• Number of bedrooms, bathrooms and sizes
• Clear, good-quality photos
• Your contact details

Why is my listing pending or not showing?

Our team reviews listings to make sure they are accurate and genuine; this usually takes a few hours. Agents and agencies must be verified with their Estate Agents Council (EAC) registration first, and private owners need to add proof of ownership (title deed, lease or council rates bill). Incomplete, prohibited or suspicious listings are not approved.

I am an agent. How can I get featured?

Choose a package or boost your listings under My Package / Advertise in your dashboard, or contact us at [email protected] about professional packages.

Safety and trust

How does iAd Properties check listings?

Agents and agencies are checked against the Estate Agents Council register, owners provide proof of ownership, and our team reviews listings before they go live. We still rely on listers to give accurate information — please report anything suspicious with the Report button on the listing.

What should I do if I see a suspicious listing or user?

Your safety is our priority. If a listing seems fraudulent (for example the price is too good to be true, or the lister refuses to show the property) or someone behaves inappropriately, click Report on the listing or contact our support team straight away.

Does iAd Properties handle the money?

• Property sales, rentals and leases: No. These payments are made directly between the buyer or tenant and the seller or landlord. Never pay a deposit before viewing the property and checking the ownership documents.
• Stays: Yes. Guests pay through iAd Properties with Paynow, and we pass the money to the host after check-in (less our small commission; guests pay a small service fee shown at checkout).
• Packages and boosts: paid to iAd Properties through Paynow.

Technical support

I forgot my password. How can I reset it?

Click Forgot password? on the login page, enter your email address and we will send you a link to choose a new password.

How do I delete my verification documents?

Once we have made a decision on your verification, open Become Verified → Your documents and click Delete my documents. Your badge stays. You can also withdraw a request that is still waiting.

How do I delete my account?

Email [email protected] from your registered email address and ask for your account to be deleted. This cannot be undone.

Need more help?

If you couldn't find the answer here, our support team is happy to help: [email protected] or the contact page.